Who We Are

Open City Docs LTD is a limited company registered in the UK, company number: 08079105. Throughout these terms and conditions when we mention ‘we’, ‘us’; ‘our’; etc, we mean Open City Documentary Festival. When we refer to ‘you’ we mean the user and/or browser or our site.


All content is copyright to Open City Docs LTD unless otherwise stated. You may view the website information in a web browser for private browsing purposes only. For any other purposes, you will need written consent which may be granted at our discretion. Occasionally we may publish images or text in which the copyright is not owned by us. Where this is applicable we have acknowledged the copyright owner.

Acceptance of Terms

These terms form the basis on which you agree to use Open City Documentary Festival’s platform to rent our films.

These terms represent a legally binding agreement between you and Open City Documentary Festival. By using the Platform (which includes accessing the Platform, creating an account, and/or renting any Platform Content), you accept these terms and agree to abide by them. If you need to contact us about the Platform, you can do so by contacting us through info@opencitylondon.com

We reserve the right to change these terms. If we do so, then prior to any subsequent purchase of any platform content, you will receive an email notifying you of the updated terms to the email address you provided when creating your account.

Use of the Platform

The Platform permits you to rent our Platform Content for your personal use in accordance with these terms, including any terms specific to particular Platform Content.

To rent Platform Content you must be 18 years or older and located in a territory where the particular Platform Content is authorised to be available. You agree not to use or attempt to use the Platform from outside this territory. We may use geo-filtering / geo-blocking technologies to verify your compliance and prevent access outside this territory. You are responsible for ensuring that all persons who access the Platform through your internet connection are aware of these terms and that they comply with them.

Technology Requirements

You are responsible for making all arrangements necessary for you to access the Platform including ensuring you employ technology capable of utilising the Platform. Use of the Platform requires Compatible Devices, certain software (fees may apply) and internet access. Use of the Platform may be affected by the performance of these factors and these requirements are subject to change at any time. We will use reasonable endeavours to give you notice of any changes.

Compatible Devices and Software

The system requirements are detailed in the FAQ page. You acknowledge that the Platform may not work on all Compatible Devices set out above, particularly older devices, browsers and/or operating systems.

High-speed internet access is strongly recommended.

Purchase and Payment

To use the Platform you must become a Member and you must agree to these terms. Once you have become a Member you can elect to rent Platform Content.The fees to rent Platform Content are specified on the Platform and will be indicated to you before you confirm payment. Fees are subject to change from time to time without notice.

Once you have submitted your order for the purchase or rental of any Platform Content you will not be able to cancel your order. You are entitled to a refund on your rental for 48 hours after purchase if you contact support@opencitylondon.com with REFUND in the subject line. Open City Documentary Festival regrets that refunds outside of that window, exchanges or cancellations cannot be offered on purchases made through the player.

If you have purchased a single ticket or a short film programme and a film becomes unavailable an exchange may be offered for another film or event. Payment processing for renting Platform Content is handled by a third party payment gateway provider. We accept payments by Visa, Visa Delta/Debit, Visa Electron, MasterCard, MasterCard Debit. When renting Platform Content you will need to enter your credit card details into the payment system before you are able to view the Platform Content. All payments via this system are processed using SSL (Secure Socket Layer) protocol, where sensitive information is encrypted to protect your privacy. If you suspect there has been a fraudulent credit card transaction recorded in respect of the Platform you must contact Open City Documentary Festival directly to resolve your complaint. Open City Documentary Festival will cooperate with the third party payment gateway to provide reasonable assistance in resolving any complaint.

Open City Documentary Festival accepts no liability for any losses you may incur as a result of any breach of terms either by yourself or by our third-party payment provider and if you have any complaints regarding the payment process you need to raise these with Open City Documentary Festival directly.

Member Accounts

Some important details about your Member Account: Don’t reveal your account information to anyone else; You are solely responsible for maintaining the confidentiality and security of your Member Account and for all activities that occur on or through your Member Account; You agree to immediately notify Open City Documentary Festival of any security breach of your Member Account; Open City Documentary Festival shall not be responsible for any losses arising out of the unauthorised use of your Member Account; If you create a Member Account and/or use the Platform on someone else’s behalf, you warrant that you have that person’s authority to do so. You also accept all liability and the consequences for any breaches of these terms resulting from any unauthorised activity you conduct.

You shall not access or attempt to access a Member Account that you are not authorised to access.

You agree to provide accurate and complete information when you become a Member, and as you use, the Platform and you agree to update such information to keep it accurate and complete.

Renting Platform Content

Platform Content is available to Members to rent for streaming via the Platform. Platform Content is only available within the territories in which the particular Platform Content is authorised to be available. The Platform Content will be available to you to start viewing on Compatible Devices upon successful payment for the Platform Content and subject to the speed of your internet connection and as follows:

Renting Platform Content Rental Content will be available for you to view immediately from payment of the rental fee for the period of time specified on the Platform. You may pause and rewind the Rental Content. Stopping, pausing, or restarting Rental Content does not extend the available time for viewing.You may discontinue your viewing and resume later. Rental Content may be viewed for an unlimited number of times during the rental period.


We respect your privacy. Your use of the Platform is subject to our Privacy Policy.

Platform Service and Availability

We may modify, suspend, or discontinue the Platform or any Platform Content at any time with or without notice to you.

We will not be liable for any unavailability of the Platform or of any Platform Content if you have breached any of these terms or for any unavailability beyond our control. If you have paid for Platform Content but we have failed to make it available to you, then our liability for any such unavailability will be limited to the purchase price for that Platform Content.

You acknowledge that not all of our film and television programmes listed on our website are available for purchase nor will they become so in future.

Rules of Use

You shall use the Platform and the Platform Content strictly in accordance with these terms. You will be authorised to use Platform Content only for personal, non-commercial use. You may not make any Platform Content available for any commercial purpose, educational purpose or any other purpose not expressly authorised in these terms.

You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to the Platform and the Platform Content for any reason, or to interfere with, remove or alter any digital rights management information on the Platform or the Platform Content, or to attempt or assist another person to do so. You must not abuse or misuse the Platform by attempting to compromise the service by employing technologically harmful means or material.

You will not use the Platform for any purpose which is unlawful, not authorised by us or otherwise conflicts with these terms.

Your use of the Platform may be monitored and controlled by Open City Documentary Festival or its service provider for compliance purposes at any time.

Third-Party Material

Some information contained in the Platform may link you to sites that are not owned or under the control of Open City Documentary Festival. Open City Documentary Festival assumes no responsibility or liability for the content of those sites or otherwise for any third party material that may feature on the Platform.

Objectionable Material

We aim to include rating information and content warnings when available for all Platform Content. You may personally consider some Platform Content to contain offensive, indecent, or objectionable content and some Platform Content may also contain explicit material.

Subject to applicable censorship laws the Platform provides Platform Content at your sole risk and Open City Documentary Festival shall have no liability to you for material that you may consider to be offensive, indecent, or objectionable.

Some Platform Content may be sold on an age-restricted basis. It may be unlawful for you to knowingly purchase some Platform Content if you don’t meet the minimum age requirement. In purchasing Platform Content we rely on your agreement that you are old enough to legally purchase the particular Platform Content. If we have reasonable grounds to believe you are not old enough then we may cancel your Membership.

Intellectual Property

The Platform and the Platform Content contain information and material that is owned by Open City Documentary Festival and/or its licensors and/or service providers, and is protected by applicable intellectual property and other laws, including those relating to copyright. Open City Documentary Festival reserves for itself and such third parties all such rights in all jurisdictions throughout the World.

You must not (and must not permit others to) authorise or assist any other person to remove or interfere with any copyright notices contained in any Platform Content.

We take infringement of our copyright (and that of our licensors and service providers) seriously. You must: only use the Platform Content and related information and materials in the course of using the Platform in compliance with these terms and not for any other purpose not download, upload, copy, reproduce, communicate to the public, transmit, publish, broadcast, modify, manipulate, rent, lease, loan, sell, distribute, or create any derivative works of any Platform Content or any part of it; not copy, reproduce, modify or manipulate any part of the Platform and/or Platform Content in any manner. not exploit the Platform or Platform Content in any unauthorised way whatsoever.

We reserve all rights and remedies available to us to prevent any infringement of intellectual property we or our licensors or service providers own that is comprised in the Platform or Platform Content.

Open City Documentary Festival trade marks, service marks, graphics, and logos used in connection with the Platform are the intellectual property of Open City Documentary Festival. Other trade marks, service marks, graphics, and logos used in connection with the Platform or with Platform Content may be the trademarks of their respective owners. You are granted no right or licence with respect to any of the aforesaid trademarks and any use of such trademarks.


We may: terminate the agreement created between you and Open City Documentary Festival pursuant to these terms; and suspend access to the Platform (or any part thereof) or any Platform Content at any time without notice.

Provided you are not in breach of these terms we will reimburse you for any Platform Content you have successfully paid for but has not been made available to you in accordance with the Members Accounts clause at the time of termination or suspension.; We will not be liable if for any reason the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform or to Platform Content.

We have the right to disable any Membership at any time, if in our opinion you have failed to comply with any of these terms.

You may cease to use the Platform at any time.


Your use of the Platform is at your own risk.

Open City Documentary Festival does not guarantee, represent or warrant the uninterrupted or error-free use of the Platform and shall not be liable for any loss arising from such events including but not limited to loss, corruption, attack, viruses, interference, hacking, or other security intrusion or any other factors beyond Open City Documentary Festival and/or its licensors; and/or its service providers; reasonable control, including but not limited to the nature of your Compatible Device or internet connection.

To the extent permitted by law, the Platform and the Platform Content are provided by Open City Documentary Festival without warranties or guarantees of any kind, other than the statutory protection afforded to you by applicable legislation.

Complaints Complaints must be presented in writing and e-mailed to support@opencitylondon.com. We will endeavour to respond to your complaints within 24 hours.

Limitation of Liability

Open City Documentary Festival’s liability shall be limited as set out in these terms and otherwise to the amount of any liability that may arise under any applicable legislation and solely in respect of the failure to comply with any guarantee corresponding to Open City Documentary Festival’s supply of goods or services relating to the Platform or any Platform Content.

Open City Documentary Festival expressly excludes any liability for any direct, indirect or consequential loss or damages incurred by any user in connection with the Platform or in connection with the use, inability to use, or results of the use of the Platform.

Waiver and Indemnity

You agree to indemnify and hold Open City Documentary Festival, its trustees, officers, employees, affiliates, agents, contractors, and licensors harmless with respect to any claims arising out of your breach of these terms and your use of the Platform.

Open City Documentary Festival reserves the right to take any action we believe necessary to recover any sums you owe us. You agree that, in such circumstances, you will be liable for all costs and expenses incurred by us including, but not limited to, legal fees, collection fees, arbitration costs and court costs.


These terms constitute the entire agreement between you and Open City Documentary Festival regarding the Platform.

If any part of these terms is held invalid or unenforceable the remaining parts of these terms shall remain in full force and effect.

Our failure to enforce any right or provisions under these terms will not constitute a waiver of such provision or any other provision.

We will not be responsible for failure to fulfil any obligation due to causes beyond our control. We may notify you with respect to the Platform by sending an email message to your Member email address. Notices shall become effective immediately when issued by us.

Governing Law

These terms and your use of the Platform and Platform Content are governed by the jurisdiction where Open City Documentary Festival is based for any claim or dispute relating in any way to your use of the Platform.

Contact Us If you have any questions or suggestions about our Terms & Conditions, do not hesitate to contact us on info@opencitylondon.com